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Delivery terms and conditions

Orders are placed online. If, for any reason, Seller is not able to deliver all the ordered products, they will deliver the products that they can and inform Buyer thereof via e-mail or phone, as well as of the term of the delivery. Buyer can cancel the delivery of the other products.

Delivery terms and rates for domestic deliveries:

Within the territory of Croatia, delivery is done by the courier service Hrvatska pošta, Paket 24 service or Personal pick up.

Hrvatska pošta

Delivery deadline: 3-6 workdays

Delivery to the post office

Delivery rates:

  • up to 0,25 kg 19,00 kn (2,52 €)
  • 0,25 to 0,50 kg 24,00 kn (3,19 €)
  • 0,5 to 1,0 kg 29,00 kn (3,85 €)
  • to 2,0 kg 37,00 kn (4,91 €)
  • to 5,0 kg 44,00 kn (5,84 €)
  • 5,0 to 10,0 kg 59,00 kn (7,83 €)

Paket 24 service

Delivery deadline: 2 workdays

Delivery to the address

Delivery rates:

  • up to 1,0 kg 39,00 kn (5,18 €)
  • to 2,0 kg 44,00 kn (5,84 €)
  • to 5,0 kg 49,00 kn (6,50 €)
  • 5,0 to 10,0 kg 53,00 kn (7,03 €)
  • 10,0 to 15,0 kg 69,00 kn (9,16 €)

Personal pick up

The shipment is picked up by the Buyer at the headquarters of Croatia film d.o.o., Katančićeva 3, Zagreb, after the payment has been recorded on the account of the Seller, and the Invoice has been made. Pick-up time is Monday – Friday, 8.30 AM -4 PM.

Delivery terms and rates for international deliveries:

International deliveries are made by the FedEx courier service or by Hrvatska pošta, depending on your choice.

Delivery deadlines:

FedEx – Europe: 1-2 days; Middle East: 2-3 days; North America: 1-2 days; APAC (Asia and Pacific): 2-3 days; LAC (The Latin America and the Caribbean region): 2-3 days.

Note: Delivery deadline can vary depending on the place of collection and destination. Hrvatska pošta – Europe: 5-7 days; world: 15-21 days.

You can check the zones and delivery rates of the FedEx courier service here.

You can check the zones and delivery rates of Hrvatska pošta here.

Delivery deadline is calculated from the day on which the payment is visible on the account of Croatia film, if the payment is visible on the account of Croatia film by 2:00 PM. Payments visible after 2:00 PM are registered as if they have been made on the following workday.

If the payment has been done by credit card, delivery deadline is calculated from the day that the transaction has been authorised if it is authorised until 2:00 PM Transactions authorised after 2:00 PM are treated as if they have been authorised on the following workday.

Workday is defined as every day other than Saturday and Sunday as defined in Article 1 of the Holidays, Memorial Days and Non-Working Days Act in the Republic of Croatia, NN 110/19, in effect from 01.01.2020.

All prices are expressed dually – in Croatian kuna (kn) and euros (€), VAT included.

Fixed conversion rate: 1 € = 7,53450 kn.